Bee Eater Gifts Ltd Delivery Policy

Here at Bee Eater Gifts Ltd we pride ourselves on excellent customer service and that includes delivering your goods to you. This policy contains everything you need to know about delivery information.

We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by Courier or Royal Mail. What’s more, any order that we receive before 12pm on a working day will be dispatched on the same day!

How long will it take?

Standard Service – 3-5 working days

Express Service – two days or next working day (guaranteed if ordered before 12pm), depending on your selection.

Although we promise to dispatch your order quickly, we cannot guarantee that Couriers or the Royal Mail will deliver within this timescale. Parcels may take longer to reach their destinations including those sent to Northern Ireland, the Isle of Man, the Isles of Scilly, the Channel Islands and the Scottish Highlands and Islands.  For Europe and the rest of the world see International Orders.

How much will it cost?

Free – if your order is over £50, and delivery is anywhere in UK Mainland!

Just 99p for super slim orders of 1 to 3 greetings cards anywhere in UK Mainland!

Standard Service – £3.50, anywhere in UK Mainland, for parcels under 3kg

Express Service (two day tracked) – £6.95 whatever the size or weight anywhere in UK Mainland

Express Service (next working day pre-12pm) – £11.95 whatever the size or weight anywhere in UK Mainland

If you want your order guaranteed for a Saturday, or for delivery before 1pm, there is an additional payment. If you’re feeling more relaxed about it, you can save your pennies and choose the Standard Service.

Is there anything else I should know?
Occasionally, if an item is very popular stocks may run low and we may not be able to fulfil an order as quickly as we would like. If this is the case we will contact you by email as soon as possible.

Couriers and the Royal Mail do not consider some postcodes to be UK Mainland and higher postage costs may be incurred.

Your full order will be held before dispatch until all items are present, unless otherwise agreed.

At a glance:

Standard Delivery

  • Costs £3.50 for parcels under 3kg, and £6.95 for those over 3kg.
  • Usually received within 3 working days (unless otherwise stated on the product page) from when the order is placed.
  • During peak times, standard delivery may increase to 3 – 5 working days.
  • Delivery is made anytime between 9am-6pm.
  • Orders placed after 12pm will be sent out the following working day.

Express Delivery

  • Costs £6.95 whatever the size or weight of the parcel for the two day service.
  • £11.95 for the next day (pre-12pm) service; orders must be placed before 12pm on the previous day.
  • Orders placed after 12pm will be sent out the following working day.

Saturday Delivery (Royal Mail):

  • Price depends on weight.
  • Orders placed before 12pm Friday will be sent out on the same day for delivery on the soonest Saturday (ie the next day).
  • Orders placed after 12pm will be delivered the following Saturday (ie a week later) if you select this service.

How will my parcel be sent to the  Scottish Highlands & Islands, Isles of Scilly, Channel Islands, Isle of Man and Northern Ireland?

Standard Service – small items at a cost of £3.95 will be sent Royal Mail and should take 3 – 4 working days for delivery. Should the item not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.

Standard Service for larger items – and Express Service costs £7.95 (two day tracked). Goods will be sent by Courier and should be with you within 2 – 3 working days.

How will my item(s) be sent to Republic of Ireland? 

We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using our Courier. Rates are as for Highlands and Islands above.

What about sending internationally?

All of our items can currently be sent overseas. However delivery may take long and occasionally Customs in the destination country may levy charges. Payment of any such charges, taxes or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country. You might therefore want to check with your local customs office for further information prior to placing your order.

How will my item(s) be sent in Western Europe?

All items will be sent using our Courier so that all items are traceable.

How will my item(s) be sent to the rest of the world?

All items will be sent using our Courier so that all items are traceable.

Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.

How will I know when my order has been dispatched?

When your order has been dispatched we will email you to let you know. Orders are not dispatched on weekends and bank holidays.

Help! I haven’t received my parcel, what should I do?

Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel – please let us know as soon as possible. Royal Mail does not class an item as missing until 15 working days have passed. Replacements or refunds for undelivered orders won’t be possible until after this time.

If your order has been dispatched with our Courier then we can track and trace it using their online system.

For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage to Bee Eater Gifts Ltd. If not received, these items will not be deemed to be missing until 15 working days have passed.